Position Description:
STATEMENT OF VALUES:
Cooper Green Mercy strives to be THE choice for health care in our community. We honor this commitment by embracing our core values of:
• Kindness,
• Inclusion,
• Cleanliness, and;
• Attention to Detail.
GENERAL SUMMARY
The Manager of Laboratory Services is responsible for the technical, scientific, and/or direct supervision of laboratory personnel and the maintenance of policies, procedures, and quality control practices within the department. Work involves planning, organizing, and scheduling the activities of all clinical laboratory sections (hematology, chemistry, urinalysis, immunology, serology, and phlebotomy). This role also includes performing advanced and specialized laboratory work as needed. The manager maintains technical proficiency to evaluate, instruct, and assist in all operational areas of the department.
KEY RESPONSIBILITIES
• Provides oversight for all clinical laboratory operations, ensuring compliance with federal and state regulations (CLIA, CAP, OSHA), including quality assurance, performance monitoring, and safety protocols.
• Leads the planning, coordination, and management of point-of-care (POC) testing and send-out specimen workflows at current and satellite locations, including policy development, workflow implementation, and staff support.
• Supervises and maintains the laboratory information system (LIS), electronic medical record (EMR) integration, and supports the implementation of new systems, instruments, tests, and methods.
• Manages the hiring, training, competency assessment, scheduling, and performance evaluation of laboratory staff; ensures appropriate coverage and approves timekeeping and leave requests.
• Monitors inventory levels, negotiates with vendors for equipment and supplies, and manages service contracts and procurement to maintain uninterrupted laboratory function.
• Analyzes and prepares departmental budgets, performs cost analysis, collaborates with the revenue department to ensure accurate billing, and monitors fiscal compliance.
• Investigates and resolves technical problems, quality control issues, and incidents; ensures incident/variance reporting is completed and submitted appropriately.
• Conducts internal audits, writes and updates laboratory and POC procedure manuals, and ensures regulatory documentation is complete and current.
• Coordinates interdepartmental collaboration, attends and facilitates leadership, quality, and compliance meetings; presents goals, metrics, and reports to administrative teams.
• In an effort to improve quality of care and enhance efficiency, the role will:
a. Analyze existing business processes and develop strategies for improvement.
b. Implement, monitor and upgrade the improved processes.
c. Document all process changes and updates.
d. Monitor the impact of process changes and make adjustments as necessary.
e. Prepare and present reports on the progress and impact of process improvement initiatives.
• Other duties as assigned.
