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Posted: 21-Jun-25
Location: Plano, Texas
Categories:
Internal Number: 25010649
BSW Douglass Community Clinic
801 E. Plano Parkway, Plano, 75074
Dept - Community Care Clinics
8-5p/M-F
Bilingual/Spanish Speaking highly desired
Description - External
This unique certified medical position will serve as a Prescription Assistance Program (PAP) Advocate. Duties include assisting with program management and serving as the point of contact between patients, internal staff, external programs, and pharmaceutical companies. This role will support one location. A bilingual candidate would be ideal, as over 80% of the patients served in our clinics speak Spanish.
Essential Functions and Responsibilities
- Application Assistance:
- Coordinate and assist uninsured, underinsured, and indigent patients with the submission of applications for prescription assistance programs offered by pharmaceutical manufacturers. Advocate will ensure applications are completed accurately and in their entirety for all necessary information and signatures.
- Analyze eligibility criteria and enrollment requirements, reviewing information for pharmaceutical companies to enroll patients in prescription assistance programs.
- Data Management:
- Input and track data regarding the status of applications using the Epic EMR and MedData software.
- Generate refill reports and order medication refills promptly.
- Patient Communication:
- Communicate with patients about the status of their applications and medication arrival.
- Provide updates and address any patient inquiries.
- Medication Handling:
- Receive, check-in, document, and update medication records in the system.
- Assist with the patient pickup process for medications.
- Point of Contact:
- Serve as the primary point of contact for patients, internal staff, providers, and external sponsors regarding program details and application status.
- Compliance:
- Perform duties as directed and follow BSWH policies and procedures.
- Ensure medication names, dosages, and quantities match Epic EMR for accuracy.
- Control drug inventory, maintain accurate records of drug disposal through the inventory management system, and maintain current drug information.
- Maintain accurate temperature logs for refrigerators and freezers.
About Us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Eligibility on day 1 for all benefits
- Dollar-for-dollar 401(k) match, up to 5%
- Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
- Immediate access to time off benefits
At Baylor Scott & White Health, your well-being is our top priority.
Note: Benefits may vary based on position type and/or level
Job Summary
The Pharmacy Technician 1, supervised by a Pharmacist, provides pharmacy services, manages inventory, and delivers care as per TSBP regulations.
Essential Functions of the Role
- Performs limited pharmacy services and duties associated with the stocking, preparation, labeling, dispensing and delivery of medications.
- Helps patients and medical staff with nonjudgmental questions under the direct supervision of a pharmacist preceptor.
- Answers incoming phone calls. Responds to the caller's needs or directs them to the right person for service.
- Communicates promptly with team members when inventory is low. Helps with drug purchasing and inventory control, like ordering and receiving medications and supplies.
- Performs designated tasks concerning pharmacy quality control, management of pharmacy records, inventory control and preparation of order for drugs.
- Enter medication orders from doctors' sheets or prescriptions. Fill according to the label, ensuring the correct product is dispensed. Ensure the dosage form and charge quantity match the formulary. Enter correct billing data and be accountable for medication charges and credits.
- Resolves discrepancies, troubleshoots and runs reports from the automated dispensing machine (ADM).
- Cleans and helps maintain equipment and work area; sterilizes glassware according to established procedures.
Key Success Factors
- Basic knowledge of Pharmacy Care modalities, terminology, pharmaceutical calculations, terminology, drug use and aseptic techniques, standards and equipment.
- Knowledge of procedures and standards for the labeling and dispensing of prescription medications.
- Must be able to read, write and follow instructions and flow chart protocols.
- Ability to sort, check, count and verify numbers.
- Ability to follow established safety, infection control, environmental and isolation practices and procedures at all times.
- Excellent social skills required to interact effectively with patients and staff.
- General computer skills include using software applications, data entry, information security, electronic medical documentation, handheld scanning, and email.
Belonging Statement
We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.
QUALIFICATIONS
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - Less than 1 Year of Experience
- CERTIFICATION/LICENSE/REGISTRATION -
Pharmacy Technician (PHT), Pharmacy Intern (RPH-INT): Must have one of the following issued by the TX Board of Pharmacy:
Pharmacy Tech (PHT) license
Pharmacy Tech (PHT) intern license.