The Department of Laboratory Medicine & Pathology serves as a regional resource for clinical laboratory services required for patient care, research and educational programs in laboratory medicine. The department now employs 1800 people who work at the award-winning University of Washington Medical Center (ranked among the top medical centers in the United States as rated by U.S. News & World Report), Harborview Medical Center (the region's only Level I Trauma center, known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally- and medically- vulnerable populations.), and many other clinical and research facilities in the area. The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement and natural beauty.

The Department of Laboratory Medicine & Pathology department has an outstanding opportunity for a GROSS ROOM MANAGER (FULL-TIME, DAY-SHIFT).

The Gross Room Manager is responsible for operations within the Pathology Gross Lab Division in the Department of Laboratory Medicine and Pathology (DLMP). This includes overall responsibility for the quality of work performed by staff to include but not limited to Pathologists’ Assistants. The Manager must be aware of new technologies. The Manager must monitor vendors’ products to be sure that staff are able to meet client expectations. When necessary, the Manager makes changes to staffing and participates in making recommendations to the Director.  Communicate to division leadership if changes in procedures and/or equipment need to be considered. The Manager is responsible for identifying and integrating the needs of operations with other Pathology sections of the department to ensure a cohesive and collaborative operation. The Manager works with other managers to ensure the activities of the section are in compliance with state and federal regulations. The Manager works with other department managers to maintain accreditation with CAP (College of American Pathologists) and other regulatory organizations. The Manager must be aware of all changes in regulations and accreditation requirements for laboratories, identifying how those changes apply to the operations and their interactions with other laboratory sections. This includes implementing required internal changes to remain compliant.

RESPONSIBILIES
Operations/Technical: 50%

• Oversee front-line staff in the Gross Rooms at all levels on daily operational issues
  Expert for all laboratory and management needs to align with hospital goals and regulatory requirements
• Manages, implements, recommends, and directs technical knowledge to support Surgical Pathology procedures and pre-analytical processes, policies, and procedures as necessary for the supervision of this laboratory section across all of Gross Room locations
• Directs communications to Lab Leadership and Faculty(s) regarding division
• Possesses excellent interpersonal and team management skills to effectively collaborate with physicians, nurses, and other staff
• Develops, reviews, and provides solution in working with peer managers, lab and hospital leadership, staff, and others internal and external clients
• Institutes and manages the division’s electronic document control system
• Develop, design, and implements continuing education programs for the division
• Oversee and manage support with Program Directors and Lab Leadership in training of residents and new faculty
• Develop, design, updates, and implements projects to support quality/service/education/growth

Regulatory and Compliance: 10%

• Serves as point person for College of American Pathologists (CAP) and our work with them in conjunction with Laboratory Director and Administrative Director/Assistant Director
• Administers/coordinates/proctors proficiency testing or compliance with proficiency testing with staff and faculty
• Accountable and involved in our biennial CAP self-inspection for section
• Keeps faculty and staff up to date of all changes in CAP regulations to ensure compliance and aligns goals of changes with the departmental goals

Quality: 20%

• Serves as initial contact on complaints and issues resulting from complaints
• Constructs answers to reply back on issues/concerns and build primary contacts with CAP
• Serves as point person for Joint Commission inspections and our work with them in conjunction with Laboratory Director and Administrative Director
• Consults and provides consultation with Quality Assurance and Quality Program Management and all section leaders/supervisors/Laboratory Director/ Administrative Director to address quality issues and to continuously improve quality
• Oversees and acts on quality variance of section through development/monitoring/improvement of metrics and benchmarks/standards
• Direct leadership to interact and act on quality initiatives with medical, lab,  and hospital leadership
• Serves as quality assurance and quality program content expert for faculty/staff/leadership
• Manages Laboratory Event Management System (LEMS), HC1, and Patient Safety Network (PSN)

Supervisory: 20%

• Oversees Gross Room and Gross Room staff across all UW Medicine campuses (UWMC, HMC, any other DLMP locations) including, but not limited to, hiring, training, onboarding, corrective action, performing annual evaluations, competencies of staff, etc
• Maintains and insures section productivity and work quality
• Delegates responsibilities, duties, and tasks to optimize the use of section management staff time, skill, and expertise without compromising quality of laboratory operations
• Ensures teams are staffed and appropriately scheduled to cover hours of operations
• Manages safety and training of staff
• Assists with coordination efforts across Laboratory Medicine and Anatomic Pathology at all leadership levels to further integrate the two divisions into one department
• Develop section budget
  Develops and mentors supervisory and front-line staff          

REQUIREMENTS

• Bachelor’s degree Pathologists’ Assistant or other related fields and Pathologists’ Assistant certification; experience may substitute for education only.
• Five years of experience in combination of below:
  
  • Demonstrated Leadership experience to include but not limited to leading, managing, supporting, mentoring, dealing with personnel conflict.
  • Demonstrated experience in project management in a changing and fast paced environment
  • Demonstrated experience in process improvement, implementation and measurable results
  • Demonstrated intermediate skills and proficiency with Microsoft Office applications             
  • Experience in clinical and/or large hospital environment

DESIRED REQUIREMENTS

• Master’s degree Pathologists’ Assistant or other related fields and three years of relevant experience
• Experience in large academia and clinical environment

About University of Washington Department of Laboratory Medicine & Pathology

A regional resource for clinical laboratory services required for innovative patient care, research and educational programs, the Department of Laboratory Medicine & Pathology at the University of Washington combines the sophisticated testing and informatics capabilities of fully accredited laboratories with the resources of an academic institution in its delivery of clinical and anatomic pathology services. Recognized for excellence in clinical training, world-class research initiatives, and a commitment to community service, we serve labs and medical facilities both nationally and internationally.

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