Overview

This position enhances professional practice through planning, developing, and conducting education, as well as competency and training for phlebotomy staff. Evaluates the effectiveness of programs and will provide guidance to staff and key leaders based on results. Facilitates assessment and identification of ongoing learning needs for staff development programs. Designs and delivers programs that support the organization's mission, vision, values, and strategic goals. This position will also perform the essential functions of a phlebotomist as a part of training.

Responsibilities

• Ensures seamless orientation of new and/or transferring phlebotomy staff with oversight and influence of the orientation experience. Supports and develops staff including preceptors, new graduates, apprentices, and experienced phlebotomy staff. Supports an environment and infrastructure that promotes professional growth and advanced skills.
• Develops and implements strategic workforce learning and development services to support the achievement of workforce goals, quality initiatives and laboratory practice. Critically assesses, plans, develops and delivers phlebotomy curriculum, developmental programs, and services. Facilitates learning utilizing multiple modalities.
• Evaluates staff competency in coordination with laboratory leadership. Provides specific, ongoing, and timely feedback to employees. Holds staff and colleagues accountable for their performance.
• Coordinates, trains, and evaluates students in technical education programs for clinical rotations/externships in cooperation with the phlebotomy supervisor and other laboratory staff.
• Leads and participates on assigned committees and teams. Participates in unit or facility shared leadership.
• Performs routine duties of a phlebotomist as a function of 1:1 training
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Must have national Phlebotomy Technician certification.
• Must have at least three (3) years of direct experience as a phlebotomist.
• Must be able to communicate effectively, in both oral and written formats. Working knowledge of ancillary and support department responsibilities. Excellent presentation, facilitation, and computer technology skills, strong organization and communication skills and the ability to take initiative, solve problems, and improve processes.
• Must be able to utilize computer programs for reporting, analysis, and presentation purposes, including the creation of graphs. Preferred Qualifications
• Four (4) or more years of experience as a phlebotomist, in a clinical setting with increasing responsibility and experience related to training and competency preferred
• Previous leadership experience preferred.
• Additional related education and/or experience preferred.