General Purpose of Job:

The Nurse Manager under general supervision organizes and directs the work of the NICU and programs; coordinates staff to assure that effective nursing services are provided, and quality standards are met. Staffing consists of Registered Nurses, Unit Clerks, Equipment Techs, and other health care providers as needed. A multidisciplinary team approach to care is utilized. The function of the Nurse Manager is to develop and maintain an environment that supports the professional nurse and The Nurse Manager under general supervision organizes and directs the work of the NICU and programs; coordinates staff to assure that effective nursing services are provided, and quality standards are met. Staffing consists of Registered Nurses, Unit Clerks, Equipment Techs, and other health care providers as needed. A multidisciplinary team approach to care is utilized. The function of the Assistant Nurse Manager is to develop and maintain an environment that supports the professional nurse. The Nurse Manager under general supervision organizes and directs the work of the NICU and programs; coordinates staff to assure that effective nursing services are provided, and quality standards are met. Staffing consists of Registered Nurses, Unit Clerks, Equipment Techs, and other health care providers as needed. A multidisciplinary team approach to care is utilized. The function of the Nurse Manager is to develop and maintain an environment that supports the professional nurse and staff.

Essential Functions and Behavioral Expectations:

• Maintains utmost level of confidentiality at all times.
• Adheres to hospital policies and procedures.
• Actively support and promote a professional practice model that encourages staff participation in the development of clinical standards that is collaborative, collegial and utilizes current trends and data in professional practice (clinical and administrative).Openly support and consistently communicate the mission of the unit and the organization. Serve as the collective voice for staff to communicate with administration. Serve as the staff and patient advocate to ensure optimal patient care.
• Interface with patients and families to ensure that care is consistent with their expectations. Ensure active use of the nursing process for patients from admission to discharge and beyond. Serve as a professional role model and mentor to staff by responding positively to change while supporting colleagues through the change process. Serve as a change agent to facilitate communication and transition that supports the mission of the organization.
• Assure coordination/participation of unit based staff on department and organization wide councils/committees. Manage, supervise and coordinate delivery of patient care for assigned patient care area on a 24 hour basis. Ensure compliance with clinical patient care standards and established policies and procedures.
• Assist Director with maintaining clinical competencies for assigned clinical area and provides bedside care as needed. Assess/coach and evaluate staff level of practice. Develop programs that foster continued clinical development from novice to expert to positively impact patient care and career satisfaction of staff.
• Assist Director with maintaining required unit records, reports and statistics for administrative purposes. Ensures compliance with established hospital policies, procedures, objectives, quality control (POCT); PI, safety, environment and infection control. Communicate requirements to staff, and hold staff accountable to established requirements. Coordinate the development, implementation and evaluation of policies and procedures designed to improve operational efficiency. Assist with coordination of QC/PI activities with appropriate staff.
• Assist Director in overseeing various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, terminations and other related activities.
• Coordinate the activities of nursing staff with other hospital personnel; accountable for the effective and efficient operation of the unit and staff including ensuring that orders, treatments, plans of care, clinical pathways are being carried out in a manner supportive of patient care and recovery. Ensure documentation of patient care is complete and accurate in accordance with hospital and unit policies and procedures.
• Collaborate with the Director to determine fiscal requirements of the unit and assist with the preparation of budgetary recommendations. Monitor the level of resources utilized in service delivery and determines the appropriateness of resource consumption in the service. Develop action plans in conjunction with the Director to ensure budget and resource efficiency, and satisfaction with patient care delivery.
• Promotes and monitors regulatory agency standards and customer service expectations for the practice of all aspects of nursing.
• Promotes family centered concept by functioning as a liaison with the family, guest relations, and appropriate personnel.
• Functions as a liaison with all service physicians and ancillary services on a day-to-day basis.

Behavioral Expectations

Should apply and be listed on all job descriptions.

• Customer Service – Enthusiastically interacts with all customers.  Assumes personal responsibility for meeting customer needs.  Consistently demonstrates a commitment to customer satisfaction.
• Interpersonal Skills- Is sensitive to the needs, ideas, and feelings of others.  Develops and maintains rapport with others.  Listens well.  Facilitates a group process.
• Adaptability/flexibility – Demonstrates the ability to change behaviors and plans to meet rapidly changing/ competing job demands (new or unusual situations).  Receives change as a challenge.  Revises plans to meet changing circumstances. 
• Communication – Clearly and effectively communicates ideas and requests to others.  Persuades or influences others through spoken or written communication.
• Initiative – Starts and completes tasks with minimum of prompting.  Willing to make recommendations and assume additional responsibilities.
• Team Player – Fully participates in maintaining a positive team environment that is conducive to customer satisfaction.  Builds trust among co-workers, focusing on accomplishing hospital and departmental mission and goals.
• Organized and efficient – Organizes work and uses time efficiently.  Takes the initiative to find additional work during slow or downtimes.  Recommends innovative ways of doing work more efficiently and effectively.
• Core Values –Practices DCH core values.

Education and/or Experience:

• Registration and current licensure in the State of Texas as appropriate.
• BSN required, MSN preferred
• Certification in area of specialty preferred.
• Certificates, Licenses, Registrations:
• Licensed in State of Texas as an RN
• NRP certified
• Certification in specialty preferred