Occupational Summary

Perform a variety of multi-skilled support functions including specimen collection, receipt and preparation of specimens for analysis, lead support tech; assist with workflow coordination in area; teach and perform routine clerical and technical processes required for the smooth operation of t he laboratory unit; responsible for the delivery of supplies to correct location; serve as a liaison to internal and external customers.

Work Performed

Perform a variety of routine and specialized procedures. Prepare and initiate special tests and procedures including, but not limited to, cytogenetics, general laboratory, Point-of-Care Testing, urinalysis without microscope, phlebotomy, cyto preparatory, and specimen management. Assist with coordination of technical activities pertaining to the needs of the operational department, such as, Phlebotomy, Cytology, and Specimen Management. Communicate in a professional and courteous manner with patients, family and other medical personnel as necessary for problem recognition and initiation of the resolution and, if necessary, escalation to the next level. Obtain information for laboratory records, explain procedures, allay fears and elicit cooperation. Perform a variety of routine and specialized specimen preparation procedures including, but not limited to, general laboratory specimen preparation, cytology specimen preparation, cytogenetics specimen preparation. Perform various quality control, safety, and infection control procedures to maintain compliance with internal and external regulations. Receive and process specimens as required by respective laboratory area procedures and protocols. Participate in the distribution of specimens, supplies and reports to the appropriate laboratory staff; perform messenger/courier activities as required. Maintain inventory of supplies; reorder as required; stock supplies on carts and hand trays; wash glassware. Utilize various hospital information systems and software. Assist in training new personnel; provide technical assistance to new employees, students as assigned. Make work assignments for Phlebotomy team members, review work of other employees, assist in training new personnel. Maintain specimens and/or slides. Prepare reagents, dyes, etc. used in the processing of specimens. Perform routine maintenance as required by laboratory procedures. Participate in the development of new procedures, techniques and equipment. Participate in rewriting and maintaining lab procedures. Assist with word processing, miscellaneous office tasks and maintaining office records. Lead Support Techs. Assist with workflow coordination in respective area. Perform other related duties incidental to the work described herein.

Knowledge, Skills and Abilitie s

Basic and advanced phlebotomy and specimen processing skills. Knowledge of medical terms preferred. Basic computer skills. Effective communication skills. Effective professional communication skills to interact with patients/customers. Basic supervisory skills in technical assistance to assist other clinical techs, scheduling, workloads, development of lab procedures.

Level Characteristics

N/A

Minimum Qualifications

Education

Bachelor's of Science/Bachelor of Arts in Chemical, Physical, Biological or Clinical Laboratory Science; or Medical Technology required. Minimum educational or experience requirements may be modified on a on a case-by-case basis at the discretion of the CLIA (Clinical Laboratory Improvement Amendment) director if minimal CLIA (Clinical Laboratory Improvement Amendment) requirements are metby the employee for the tasks being performed.

Experience

None required

Degrees, Licensures, Certifications

Certification preferred.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University Health System

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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