Associate Operating Officer - VUMC Surgery Segment, Adult Hospital

JOB SUMMARY:

Vanderbilt University Medical Center Executive Search Team is conducting a national search for an Associate Operating Officer (AOO) for the Vanderbilt Adult Hospital, Surgery Segment. Vanderbilt University Medical Center (VUMC), located in Nashville, TN, is one of the largest academic medical centers in the Nashville, focused on personalized patient care, research, and education associated with nationally recognized Medical and Nursing schools. VUMC is a rapidly growing quaternary care facility with an integrated 6-hospital system and over 150 ambulatory clinic locations throughout Tennessee, Kentucky, and northern Alabama. VUMC sees over 2.5 million outpatient visits annually and is the largest employer in middle TN with over 28,000 employees.

The Associate Operating Officer will provide general management for the operations of Surgery care areas by providing administrative oversight and leadership in a manner that supports the mission, credo, and vision of VUMC. In partnership with the Associate Nursing Officer and the Associate Chief of Staff, will have strategic and operating authority for large and complex surgery patient care areas in the Adult Hospital. The AOO collaborates with the Medical and Nursing Leaders in the determination of functions and processes to achieve patient care goals. This role provides leadership and direction in the planning, implementation, and evaluation of activities in all patient care areas of responsibility. In keeping with policies and procedures of VUMC and the Adult Clinical Enterprise, the Surgery Segment Leadership Team (including the Medical Leader, Administrative Leader, and Nursing Leader) shall have shared generalized duties and responsibilities as outlined below.

KEY RESPONSIBILITIES:

Leads implementation of new program / business directives for VUAH Segment Triad.

Participates with triad leadership to develop plans informing the development of a financially viable plan. With financial support, develops models of operational and capital resources necessary to implement the strategic plan.

Responds to direction for growth of clinical program. Participates in key organizational groups to ensure triad consistency with organizational mission and vision, and achievement of pillar goals. Works with Ambulatory AOO to ensure alignment of goals.

Monitors the operational performance of the triad in accomplishment of the mission, vision, strategic plan. Provides analysis of key operational, revenue and cost drivers in order to optimize performance.

Strategic leadership and accountability for services, budgeting, quality, staff performance and improvement/administrative services and new triad initiatives. Develop expectation and objective for the VUAH Segment as well as individual performance goals in support of VUMC Strategy and tactical plans.

With the VUAH Segment triad, establish unit-based goals with each unit's dyad leadership team that are tracked on monthly scorecards. Unit goals should align with segment and adult hospital goals. Provides current reports of goal progress in dashboard format for units under the segment umbrella. Assists managers with updating visual management boards with current quality, service, people graphs and metric results and leads out on Gemba walks in departments.

Responsible for crafting operational plans to achieve target performance and growth.

Coordinate detailed market studies for the VUAH Segment to assess and forecast ongoing market share and demographics to understand and maximize high-end specialty care.

Responsibility for building processes that lead to more efficient and effective use of VUAH Segment resources by faculty, nursing staff, and patients. Lead VUAH Segment in productivity initiatives and cost containment strategies. Responsible for long-term improvement in VUAH Segment operating margin.

Lead establishment and implementation of plans to meet performance and financial goals and monitors performance to achieve the same. Work to achieve the pillar goals as they relate to VUAH Segment.

Promote capacity management for VUAH with a focus on patient access and safe inpatient throughput.

Facilitate non-clinical staff discharge standard work to meet unit targets for discharges in VUAH Segment. Collates data on discharge and throughput efforts.

Accountable for establishing and supporting operating and capital budgets for VUAH Segment in collaboration with the Department of Finance. Accountability for monitoring financial performance and recommending and executing on strategies to improve financial performance relating to hospital operations.

Responsible for VUAH Segment financial performance, assessment of need for changes in activity with recommendations to Triad leadership regarding changes and modifications to maximize performance.

Develops platform for labor management and workforce analyses, daily, weekly and monthly reporting, and supports plans of correction.

Provides ongoing support in benchmark analyses and financial modeling.

Analyzes demand and drive bed utilization and capacity recommendations for clinical growth and change.

Leads identification of cost reductions or revenue enhancements in supplies and drugs. Works with ACOS and ANO to lead workgroups in education and monitoring.

Role model Credo behavior and culture of safety and intervene when not demonstrated by others in their area.

Collaboration with physician and nursing leaders. The AOO will ensure regular, frequent meetings (e.g., weekly 'huddles') with the ANO and ACOS, focused on the clinical operations success.

Ensure diversity, equity and inclusion are a priority in consideration to all decisions that fall under the AOO purview.

Ensure the appropriate leadership and resources are available and organized to focus on the recruitment, retention, development, competence, and growth of qualified people in order to provide superb clinical quality and patient care services.

Reviews standards for staffing effectiveness and/or safety with leadership team using internal and external standards. Monitors staffing effectiveness through regular review of established indicators. Coordinates variance reporting and justification for replacement and new positions.

Evaluate performance of management, quality of service and technical expertise of non-clinical personnel.

Evaluate retention results and activities for improvement.

Serve as Hospital Administrator On Call (AOC) or Incident Commander On Call (ICOC) part as of the Emergency Management Operations.

Lead development of and make recommendations for VUAH Segment space & facilities needs.

Oversee all facility projects for VUAH Segment.

Leads ROI development for new construction and other projects.

Assist in developing systems to optimize safe and effective service throughput. Address barriers and identify resources required to maintain service flow that meet volume goals.

Guide the formation and ongoing development of a "quality service and continuous improvement" culture and ensure all leadership actions and internal management practices are supportive of those initiatives.

Using established systems understands and highlights opportunities for LOS improvement against benchmarks. Tracks and presents result of improvement activities in driving LOS reductions.

Regularly reports on readmissions rates and impact to capacity. Reports on impact of performance improvement tactics for readmission reduction.

Maintain quality control programs needed to assure the highest possible ratings for VUAH Segment by all relevant accrediting agencies and institutions.

Lead activities related to performance, improvement, and risk management programs in order to establish and meet clinical quality goals, effective cost management, patient satisfaction, and business goals.

Serve as primary liaison to service and support departments for the VUAH Segment; work with other VUAH Segments on their more primary assignments.

VUMC Recent Accomplishments:

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

US News & World Report : #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.

Healthcare's Most Wired : Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.

Becker's Hospital Review : named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.

The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.

American Association for the Advancement of Science: The School of Medicine has 112 elected fellows

Magnet Recognition Program: Received our third consecutive Magnet designations.

National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement

Rights Human Campaign Healthcare Equality Index: 6th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.

Qualifications

Master's Degree (or equivalent experience) Nursing, MBA/MHA preferred and 10+ years experience