The Technical Supervisor has direct responsibilities for the technical operation of a laboratory or a laboratory section. This positions will oversee the following clinic laboratory locations: Blaine, Chisago, Hugo, North Branch, Stillwater, Vadnais Heights, and Wyoming. The responsibilities include the supervision of employees in collaboration with laboratory managers and medical directors. The Technical Supervisor assures the provision of accurate testing which best meets the customer expectations in a cost-effective manner.
Provides daily supervision of the laboratory or laboratory section
Supervises employees in collaboration with laboratory manager and medical director.
Provides leadership in team building and conflict management.
Promotes open and effective lines of communication within the work group, with other hospital/clinic departments, FV hospital entities, FV clinics, medical staff, and external sources.
Assumes responsibility for the technical operations of the lab(s) or lab section(s)
Supervises overall operation and technical activities of the laboratory.
Directs workflow in the daily operation of a laboratory section and provide direction and problem-solving skills for laboratory functions.
Oversees the performance of method development research, instrument correlation, and method validation.
Assures the performance of accurate testing.
Performs a wide variety of complex diagnostic and therapeutic testing.
Performs waived, moderate or high complexity testing as defined by CLIA 88.
Oversees and/or performs laboratory information systems functions; ensures that change requests are communicated to LIS and that changes are implemented once made.
Participates in and /or facilitates system standardization teams.
Participates in planning and financial management for the lab or lab section
Assists in planning for future developments including changes in staffing, workload, computer, space, equipment, and staff education.
Collaborates with the manager in the preparation of the annual operating and capital budgets.
Assists the manager in resolving budget discrepancies.
Evaluates testing results for accuracy and appropriate intervention
Acts as a laboratory resource for the correlation of data, based on clinical knowledge, technical expertise, and other condition affecting test results.
Determines and supervises appropriate action to recheck abnormal, discrepant, or unexpected results
Directly communicates abnormal and critical results to care giver and obtains information from caregivers to resolve reasons for incongruent results (physiologic or methodologic).
Supervises laboratory activities in Laboratory Quality Assurance, Performance Improvement and Laboratory Compliance Programs
Supervises the preparation of the lab section for inspection by accrediting agencies and carries out activities to ensure compliance with regulatory and accreditation requirements.
Develops, implements, or contributes to the development and implementation of quality monitors and performance improvement activities
Assumes overall responsibility for quality control; serves as resource for QC questions and problems.
Orients and mentors new employees and students
Orients individuals in routine and complex testing methodology, instrumentation, and information systems.
Responsible for monitoring and documenting the progress of the orientation and training.
Develops learning plans.
Provides informal daily constructive feedback to all staff.
Provides formal feedback and goal setting as part of written evaluations and conferences (FPP)
Re-evaluates staff progress toward goals during the course of the year.
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level of population served
Partners with patient/caregiver in care/decision making.
Communicates in a respectful manner.
Ensures a safe, secure environment.
Individualizes plan of care to meet patient needs.
Modifies clinical interventions based on population served.
Provides patient education based on an assessment of learning needs of patient/caregiver.
Demonstrates Commitment to Customers
Is aware of different customer needs/desires.
Takes action to meet customer needs/desires with respect to customer diversity.
Helps improve processes to meet customer needs.
Suggests and acts on ideas to improve overall customer service.
Respects confidentiality and shares information with only those that need to know
Demonstrates Commitment to Fellow Employees
Seeks to understand and value differences between employees.
Treats other employees with dignity and respect.
Demonstrates open, honest communication and behavior.
Resolves conflict in a positive manner.
Contributes to the productivity of the workgroup.
Demonstrates Commitment to Fairview
Lives the values of dignity, integrity, service, and compassion.
Supports the mission/vision.
Speaks positively about Fairview.
Chooses to make Fairview a better place.
Knowledge, Skills and Abilities Needed
Verbal and non-verbal communication skills
Customer Service standards
Priority setting skills
Knowledge of safety protocols, ergonomics, and body mechanics
Knowledge of infection control principles and practices
Knowledge of emergency and other relevant policies and procedures
Problem solving skills
Working knowledge of instrumentation and ability to take correction action
Working knowledge of laboratory information and reporting systems
Knowledge of laboratory testing and significance in human physiology
Knowledge of relevant factors, which can influence testing, results
Knowledge of information systems
Knowledge of laboratory policies and procedures that are based on CAP, COLA, AABB, FDA Blood Bank regulations and JCAHO standards, as appropriate to the work setting
Knowledge of quality assurance principles and practices
Knowledge of learning styles
Ability to assess needs and progress of trainee
Knowledge of physical, psychosocial, and cognitive developmental needs of population served
Knowledge of age appropriate outcomes and interventions
Knowledge of different cultural groups needs and desires
Customer service knowledge and skills
Process improvement skills
Knowledge of confidentiality policy
Conflict management skills
Time management skills
Knowledge of Fairview values
Knowledge of Fairview mission and vision
Organization Expectations, as applicable:
Completes all initial and annual required learning relevant to the role.
Complies with all relevant laws, regulations, and policies.
Contributes to a safe work environment.
Bachelors in a related laboratory field including the related lab practicum or equivalent routes as specified in CLIA 88.
Possess appropriate HHS approved laboratory certification (ASCP or AMT). HEW certification is also recognized.
Two years experience as a MLS/MT
Prefer BS in Medical Laboratory Science or Medical Technology
Three to Five Years as MLS/MT
At least one year in a leadership role
Other Required Skills
Verbal and non-verbal communication skills
Priority setting skills
Demonstrate the ability to work under stress in a variety of situations
Ability to exercise independent judgment
Knowledge of different cultural groups needs and desires.
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.