The incumbent serves as Quality Manager (75%) and Medical Technologist (25%) in the Specimen Processing/Outpatient Phlebotomy section of VA Tennessee Valley Healthcare System Clinical Laboratory, Nashville Campus. Occasional travel to the Alvin York campus and outlying campuses to provide education and training may be required. As the Medical Technologist-Quality Management Technologist, the incumbent provides authoritative consultative services to management at all levels of the organization as it applies to quality management in a clinical laboratory setting and maintains a laboratory quality management program. The incumbent facilitates team or unit processes by working in collaboration with team members to ensure that tasks, priorities, goals and achievements are coordinated with management; is responsible for all aspects of operation in their area of specialty including preparation and maintenance of records and reports, analysis of testing methodologies, training, instrumentation and compliance; and acts as a liaison to other departments of the medical center for the appropriate laboratory specialty. Duties include but are not limited to: Applies clinical laboratory knowledge to a wide range of duties to solve complex problems involving diverse aspects of clinical laboratory practice. Maintains a laboratory quality management program and ensures monitoring of components and customer feedback for all laboratories in healthcare system. Facilitates standardization among laboratories by coordinating the quality improvements and documentation across the healthcare system. Identifies, defines and resolves issues associated with complex aspects of the collected data. Monitors laboratory quality control systems and performance indicators. Interacts with management officials and vendors providing inter-laboratory quality assurance and laboratory proficiency testing. Develops validation plans for equipment and methodology evaluations and evaluates statistical data collected. Responsible for laboratory continuous readiness for regulating agency inspections and accreditation. Interacts with management officials and vendors providing inter-laboratory quality assurance and laboratory proficiency testing. Develops validation plans for equipment and methodology evaluations and evaluates statistical data collected. Provides primary oversight and coordination of daily work activities and assignments for the Phlebotomy area. Communicates with the supervisor and management as necessary to assure adequate phlebotomy coverage. Coordinates activities and assignments for the Specimen Processing area when the supervisor is unavailable. Responsible for the expedition of emergency and special requests and the quality, quantity and accuracy of tests performed in the section when the Supervisor is not immediately available. Evaluates and solves problems related to collection and pre-analytical processing of biological specimens for analysis considering physiologic processes and requirements. Presents Specimen Collection training to nursing staff at Nursing Core Orientation when the supervisor is unavailable. Work Schedule: Monday - Friday, 7:30 AM - 4:00 PM Financial Disclosure Report: Not required Relocation/Recruitment Incentives: Not Authorized Relocation Expenses: Not Authorized
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.