The VA Northeast Ohio Healthcare System is recruiting for an Health Technician (Phlebotomist/Processor). The Health Technician (Phlebotomist/Processor) will function in Pathology & Laboratory Medicine Service. The Health Technician position's primary duties would include pathology consultation and referral service support, pathology send out handling, client service support, phlebotomy, advanced phlebotomy, nursing/hospital staff training and competencies for phlebotomy in the Pathology and Laboratory Medicine Service at the Cleveland VA Medical Center Wade Park Campus. Incumbent would work in the call hub for the laboratory service. S/He will field and direct call to the laboratory. S/he will provide guidance to clinical staff on clinical and anatomical laboratory testing services. Incumbent would field and log physicians and customer complaints. The incumbent will also advise physicians on proper ordering protocols for patient care and fiscal efficiency based on established guide lines and experience. S/He will perform the add-on function for the clinical sections of the laboratory to include but not limited to Chemistry, Immunology, and Special Chemistry, Hematology, and Microbiology. This includes identifying viable samples for the request determining there suitability for requested testing, as well as locating and routing the specimen for the new test requested. Incumbent will maintain detailed logs, spreadsheets, and or databases of all calls, physician in counters, and add on request. S/he will report trends and perspective solution to supervisors. Incumbent will have to solve problems using a cascade of probabilities starting from the most simple, to the most complex of solutions using limited resources. The incumbent will order package and ship laboratory specimens for testing at reference laboratories. The Incumbent will make decision based on their knowledge and established protocols of clinical testing for test validity. S/he will assess sample integrity by utilizing established evaluation techniques and sound judgment to ensure samples are suitable for laboratory testing. Incumbent will evaluate the sample for but not limited to proper sample type, labeling, pH, lipemia, hemolysis and volume. Incumbent will contact ordering clinicians for clarification of ambiguous orders and give guidance on testing requirements. Also s/he will communicate with physicians and the supervisor as needed to establish approval for send out testing based on test relevance and cost. S/he will research information needed by the supervisor to make their determination. The incumbent will also be responsible for accurately entering qualitative and quantitative laboratory results and reference ranges from reference facilities. Incumbent uses a degree laboratory expertise to determine the validity of the results entered. Responsible for proper patient identification, proper sample procurement, and proper specimen labeling following guidelines from The Joint Commission (TJC) and the College of American Pathologists (CAP) "Patient Safety Goals. Properly identifies all patients with two identifiers to assure the accuracy of the specimen collected and documents collection appropriately. Uses judgment and independently resolves identification discrepancies through staff contacts as needed. Performs phlebotomy procedures following a sequence of steps approved for sample collection. Independently responsible for selecting the best venipuncture site, most suitable phlebotomy equipment ( needle type, size and length), most appropriate cleansing agent(s), proper collection vials and assessing the patient's condition before, during and after the procedure. Attends to the patients while in their care during the phlebotomy procedure. Has to make on the spot decisions to make corrections or identify other means to obtain needed specimens when faced with patients with difficult anatomy for collection. Has knowledge of medical conditions/therapy (e.g. diabetes, anticoagulation, fainting, hematomas) and applies that knowledge while the patient is in their care. Independently determines the need and initiates a Medical Emergency, Code MNR/Dr. Heart/Mr. Strong has needed. In the event of a Medical Emergency, the technician administers initial intervention until specialized assistance arrives on the scene. Observes and reports any physical or mental changes while patients are being drawn. Work Schedule: Full Time; Monday through Friday Available Tours: 0400-1230 with rotating weekends/holidays 0800-1630 with rotating weekends/holidays
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.