The purpose of this position is to provide management and leadership direction for clinical operations of the Molecular Microbiology Laboratory section, to support the mission and objectives of OHSU Healthcare. The incumbent works cooperatively with the Administrative Department Director and appropriate medical directors to manage the physical and human resource assets of the department in accordance with departmental, hospital, and corporate policies. . The incumbent is responsible to maintain all laboratory operations at high standards consistent with all quality policies and to meet all accreditation requirements.
Function/Duties of Position
1. OPERATIONS MANAGEMENT:
Manages day-to-day operation of the Molecular Micro Lab by acting with staff, technical coordinators and faculty to assure optimal workflow, customer service and high quality laboratory testing. Formulates policies and procedures to ensure consistent and reliable operations. Reviews policies and procedures with medical and administrative director; and writes in standard formats for distribution and implementation among section staff. Models excellent written and personal communication skills by listening, maintaining a positive and helpful attitude and ensures staff are trained in these skills. Ensures staff is trained in standard operating procedures to ensure consistently optimal service in all situations. Serves as a resource for other laboratory and hospital staff.
2. FINANCIAL RESOURCE MANAGEMENT:
Develops and monitors sections’ budgets including submitting budgets in expected format and time lines, while meeting financial expectations. Understands financial systems and uses them effectively. Monitors monthly variances using expected format and within time lines. Meets or exceeds budgeted goals as determined in conjunction with the Pathology Administrative Department Director & Finance manager. Works with technical staff and faculty to plan and implement processes to ensure budget targets are met. Continually assesses opportunities for increased productivity and efficiency. Financial reports show sustained or improving financial picture.
3. HUMAN RESOURCES MANAGEMENT:
Designs and implements staffing plans which ensure coverage of work, meeting turnaround time goals, and high quality results on all shifts. Selects employees who demonstrate understanding of organizational culture and job-specific duties and provides continuous feedback, encouragement, and coaching and addresses employee performance issues. Manages human resources according to hospital policies and procedures. 100% of employees participate in GROW reviews and mandatory education annually. 100% of employees have a current position description including performance standards, essential job functions, development plans, and competencies. Manages human resources according to labor laws and collective bargaining contracts with no repetitive violations of contract articles or labor laws or untimely response to filed grievances. Works with staff to recognize team and individual accomplishments, ensure open communication, teamwork, and high level customer service.
4. ASSET MANAGEMENT:
Assists in the development of section’s capital budgets. Projects needs, budgets, and submits proposals within expected format, procedures and time lines. Manages equipment repair and maintenance according to hospital policies and procedures. Works with technical staff to ensure optimal quality and functionality of equipment at all times. Manages current and future space needs according to operational requirements. Meets all equipment and space-related accreditation requirements at all times.
5. QUALITY AND REGULATORY MANAGEMENT:
Works with technical staff to ensure compliance with DNV, CAP, CMS and other regulatory agency standards. Develops Quality Assessment and Improvement programs for all sections’ services according to departmental and hospital Quality policies. Works to assure effective, compliant technical billing. Assists in data gathering for quarterly QI reports. Submits data when requested and responds to any deficiencies within required timelines. Maintains personal professional certification and current knowledge of technological and management applications that apply to areas of responsibility. Demonstrates knowledge and proficiency with OPEx principles and Daily Management System.
6. MARKET INITIATIVE:
Develops and maintains a customer service program. Utilizes external surveys, other customer input, and internal departmental data for improvement initiatives, and timely responses. Assures department is strategically positioned for the competitive market.
7. OTHER DUTIES:
Attends and participates in section and departmental meetings, hospital manager’s meetings, hospital-wide committees/activities.
Performs other duties as assigned by Administrative Director
Maintains and updates managerial knowledge and skills by actively participating in continuing education and conferences
Understands and complies with the Code of Conduct, OHSU and departmental policies and procedures, applicable rules & regulations
Models ethical and appropriate behavior, professional standards, compliance and personal integrity
Participates in manager on-call rotation.
8. CHANGE MANAGEMENT:
Acts as a leader throughout change process. Engages, encourages, and supports employees, and charts clear direction. Encourages innovation and is realistic, direct, and honest about challenges.
9. SYSTEMS THINKING:
Understands whole system and how parts work together and works cooperatively with others to use appropriate system, strengths, knowledge, and cooperation to improve performance. Is inclusive in decision making and maintains alignment of section responsibilities with the larger organization. Adapts and modifies actions and redirects work of team to meet evolving system needs.
Bachelor’s degree or higher in Medical Technology, chemical, physical, biological science, business management or related field.
4 years supervisory/lead experience in hospital laboratory services, or equivalent. Four years of work experience predominantly in clinical laboratory.
Job Related Knowledge, Skills, and Abilities (Competencies):
Strong customer service skills and effective verbal and written communication skills.
Knowledge of laboratory compliance and regulatory issues, including billing and coding; and the ability to implement procedures and policies to ensure compliance.
Extensive knowledge of quality control, quality assurance, and performance improvement principles and processes.
Ability to communicate and work effectively in a leadership role, and to interact in a positive, productive way with all hospital staff, and to maintain and promote a customer service focus in all aspects of work.
Knowledge and/or experience with a Laboratory Information System and hospital information system.
Masters or advanced degree in technical, business or related field.
Experience in a tertiary care hospital. Experience in a fast paced, multidisciplinary laboratory environment.
Job Related Knowledge, Skills, and Abilities (Competencies): Comprehensive understanding of the roles and responsibilities of the staff represented within the lab sections. Comprehensive knowledge and ability to apply the principles and practices of business, financial, and human resources management.
Internal Number: 2021-7733
OHSU is Oregon’s only public academic health center. We are a system of hospitals and clinics across Oregon and southwest Washington. We are an institution of higher learning, with schools of medicine, nursing, pharmacy, dentistry and public health – and with a network of campuses and partners throughout Oregon. We are a national research hub, with thousands of scientists developing lifesaving therapies and deeper understanding. We are a statewide economic engine and Portland’s largest employer. And as a public organization, we provide services for the most vulnerable Oregonians, and outreach to improve health in communities across the state.
Across our missions of healing, teaching and discovery, we unite some of the world’s brightest minds in a singular vision: to rethink everything. We are creators of precision cancer medicine. We are innovators of an education model that lets each student forge a unique path. We are the top-rated health care provider in Oregon.
We are also a community — one of different colors, genders, orientations, cultures and interests. Each of us chose Oregon’s lush forests and sapphire rivers. Each of us chose OHSU’s relentless pursuit of new ideas. And together, like raindrops joining a river, we form a moving force greater than our parts.