In compliance with Standard Operating Procedures (SOPs), supervises reception area testing activities. Provide clear and consistent instructions and directions, conduct meetings and clearly communicate performance expectations. May be required to perform tasks in work areas. Advise management of employee relation issues or escalated donor issues.
In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing.
Ensures the center is staffed with adequate number of personnel to provide sufficient support based on center size, structure and donor flow. Monitor time card reporting procedures, attendance, and utilization of overtime.
Conduct error investigations and develop recommendations for process improvement.
Participate with management in conducting performance appraisals, providing performance feedback. With management review, document verbal and written coaching level corrective actions as needed. Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status.
May assist with the recruitment and selection of center operation staff.
Adhere to and promote compliance to company policies and procedures.
Ensures accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
Understands policies and procedures associated with hyper immune programs at the center if applicable.
Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. May conduct routine internal procedures and documentation audits. Promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
Will be cross-trained in all technical areas and other functions to meet the needs of the business.
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
Perform other job-related duties as assigned.
New York Licensed Clinical Laboratory Technologist with 6 years clinical laboratory experience subsequent to qualifying, with at least 2 years working in a clinical laboratory with a director at the doctoral level OR
Master’s Degree in a chemical, physical or biological science with 4 years laboratory experience, subsequent to graduation, in which not less than 2 years have been in the laboratory specialty in a clinical laboratory with a director at the doctoral level OR
Doctoral Degree in chemical, physical or biological science with 2 years’ experience, subsequent to graduation, in one of the laboratory specialties in a clinical laboratory or blood bank having a director at the doctoral level OR
Cytotechnologist with 4 years’ experience in cytotechnology subsequent to qualifying in a laboratory with a director at the doctoral level in cytopathology
Internal Number: R-124150
About CSL Plasma- Lackawanna
CSL Plasma is one of the world's largest collectors of human plasma.
As a leader in plasma collection, CSL Plasma is committed to excellence and innovation in everything we do. Our work helps to ensure that tens of thousands of people are able to live normal, healthy lives. We are committed to our work because lives depend on us.
CSL Plasma operates one of the world’s largest and most sophisticated plasma collection networks, with more than 270 plasma collection centers in U.S., Europe and China and employs over 12,000 employees.
CSL Plasma is vertically integrated, meaning plasma collected at CSL Plasma facilities are used by CSL Behring for the sole purpose of manufacture and deliver its life-saving therapies to people in more than 100 countries.
CSL Plasma is a subsidiary of CSL Behring, a global biotech leader and a member of the CSL Group of companies. The parent company, CSL Limited (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia. For more information, visit www.csl.com