DEPARTMENTAL SUMMARY: The laboratory departments provide many services to our multi-hospital organization and outreach community including: blood collection, processing, testing, and reporting of results, spanning all disciplines of laboratory medicine.
POSITION OVERVIEW: The Laboratory Training and Support Coordinator at St. Charles Health System coordinates training of laboratory caregivers ensuring caregiver competency. The Coordinator oversees the laboratory training program and lab customer service expectations. This position does not directly manage other caregivers, however may be asked to review and provide feedback on the work of other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Responsible for maintaining an effective training and retraining program for laboratory caregivers.
Coordinates Laboratory Information System (LIS) training of laboratory caregivers, creating training materials and training program, assuring training is complete and caregiver is competent in process, procedures and policies.
Provides phlebotomy training, supports continued development and ongoing caregiver competency evaluations.
Assists in development and maintenance of procedures for non-technical areas.
Reviews error reports and identifies areas of concern.
Assists with troubleshooting and identifying caregiver deficiencies. Intitiates retraining when necessary.
Assists in other database investigations and fixing of problems.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
Required: High school diploma or equivalent. Two years of medical work-related job experience or two years of college science background and one term of medical terminology.
Ability to obtain ASCP certification within six months of hire date.
Required: Two years working in a laboratory environment.
Previous teaching or mentoring experience.
Preferred: Previous leadership experience.
Internal Number: R1008791
About St. Charles Health System
St. Charles Health System
With four hospitals and more than 220 employed medical providers, St. Charles Health System is the largest provider of medical care in Central Oregon. We take our role in our communities seriously and have pledged to work with our partners to achieve our vision: Creating America's healthiest community, together.
St. Charles Health System began in 2001 as Cascade Health Services when St. Charles Medical Center in Bend merged with Central Oregon District Hospital in Redmond. Today, St. Charles owns and operates medical centers in Bend, Redmond, Prineville and Madras.
Our medical centers in Bend and Redmond are accredited by The Joint Commission. St. Charles Bend is Oregon's only Level II Trauma Center east of the Cascades. St. Charles Prineville and St. Charles Madras are critical access hospitals that are well regarded in their commitment to modern, progressive health care.
A private, nonprofit Oregon corporation, we're Central Oregon's largest employer with more than 4,300 caregivers in Bend, Madras, Redmond, Prineville, Sisters and La Pine combined. More than 350 active medical staff members and approximately 200 visiting medical staff member...s also make it possible for St. Charles to deliver a wide range of excellent care in a compassionate, healing environment.