Director, Laboratory Operations

ChristianaCare is recruiting for a Laboratory Operations Director to

direct the general operations of assigned CAP-accredited laboratories. This includes managing department compliance programs required by the standards of all applicable regulatory and accrediting agencies; developing and implementing a Total Laboratory Performance Improvement Program in accordance with the mission and strategic goals of the organization; serving as Project Manager for lab-related renovations/projects, equipment removal and placement; and overseeing the physical plant and environmental conditions of the laboratories to ensure that conditions are appropriate for the testing performed and provide a safe environment in which employees are protected from physical, chemical and biological hazards.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provides day to day technical direction and oversight for comprehensive laboratory services under the guidance of the Chairperson and Section Chiefs
• Ensures inpatient blood collection services on the Newark and Wilmington campuses.
• Directs laboratory informatics personnel and programming in a manner that creates a highly reliable service that emphasizes quality and safety
• Directs compliance activities for the laboratory maintaining conformity to the accreditation standards of CAP and JC and with the regulations of CLIA'88, OSHA, Right To Know Legislation, and HIPAA
• Establishes charges for laboratory services, in concert with the Finance Department and Senior Vice President, after analysis of the cost and reimbursement landscape
• Responsible for operational and capital budget forecasts and performance against budget for assigned cost center(s)
• Participates in the vendor contracting, as assigned
• Develops and maintains departmental policies and procedures, as assigned
• Facilitates CAP self inspections, on-site surveys, and Christiana Care-performed inspections of other laboratories
• Develops and implements the Pathology Performance Improvement Program for both intra- and inter-departmental performance improvement activities. Leads, facilitates, and advises departmental performance improvement teams. Works closely with the System-wide performance improvement department collaborating with other inter-departmental teams.
• Directs quality assurance activities throughout the Department of Pathology and Laboratory Services. Ensures that all Quality Assurance activities within the department conform to CAP and CLIA'88 requirements; working with each section manager to ensure sectional QA plans are complete within established guidelines.
• Supervises assigned staff and provides assistance to others in supervising their staff. Ensures that productivity measures accurately reflect the departmental workload. Ensures adequate and appropriate staffing throughout the department. Ensures that sections receive appropriate in-service and orientation training.
• Develops and maintains Departmental program of continuing education.
• Coordinates departmental involvement in research projects acting as the contact person for the Office of Sponsored Programs and the Value Institute including coordination of processing and other critical issues associated with laboratory participation in the project.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• BS Medical Technology or Medical Lab Science.
• MBA or MHA required
• Minimum of three years management or supervisory experience
• Minimum three years bench experience in a laboratory setting