Serves in expanded nursing role to coordinate referrals and coordinate care of patients. Assesses individual patient needs. Collaborates to plan the flow of appointments and diagnostic testing. Provides patient education throughout the continuum of care. Assists with coordinating multidisciplinary evaluation and followup of these patients and their families.
Triages all new patient referrals.
Assesses need for diagnostic studies prior to physician office visit.
Serves as initial contact to patient explaining process for visit including completion of patient history form, ensures timely completion of form before scheduled appointment and upon receipt of patient history form, enters data into appropriate computer application.
Requests outside records, films, pathology slides and submit for review prior to clinic appointment and monitor progress of information requests and reviews.
Coordinates referrals to specialty departments for multidisciplinary care.
Arranges referrals and transfer of records to outside institutions as needed for specialty consultation and follow up.
Triages phone calls of follow-up patients with questions and new complaints to assess needs and resolve problems.
Refers patients to community resources as indicated.
Monitors patient no show and cancel lists to ensure patients are not lost to follow up and documents changes as appropriate.
Monitors pending list and assists with scheduling as needed to maintain patient follow up.
Active participant in all initiatives including care coordination and data collection responsibilities.
Educates patients and families regarding scheduled appointments and studies.
Provides information and support by telephone for patients and families if further questions or explanations are needed.
Assists with all research efforts including data collection.
Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.
Bachelor's Degree-Nursing (Required)
Minimum of 5 years-Clinical (Required)
Certification(s) and License(s)
Basic Life Support Certification - American Heart Association (AHA); Licensed Registered Nurse (Pennsylvania) - RN_State of Pennsylvania
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.