Responsible for greeting patients on the phone and in the clinic in a warm friendly tone. Registration and interviewing of patients to obtain accurate demographic and financial information while scheduling appointment. Other responsibilities may include returning messages, scheduling follow up tests, referrals and prior authorizations. Assists patients, nurses and providers in patient care in the clinic setting. Performs vital signs, and obtains history of chief complaint for visit. Performs various Point of Care Testing and documents assuring quality control for each test completed.
EDUCATION: High School Graduation or GED. Successful completion of an accredited nursing assistant, EMT, or medical assistant program of study.
CERTIFICATION/LICENSES: BLS issued through American Heart Association required. Will be expected to obtain Certified Medical Assistant certification within 6 months of hire.
Outstanding Service Excellence skills to guarantee quality patient care and patient satisfaction
Knowledge and skills to obtain vital signs and PHI
Strong organizational skills; excellent verbal, written and interpersonal communication skills required
Ability to work collaboratively with others; ability to work independently
Asserts initiative on performance improvement opportunities
Ability to navigate through computer software by use of a mouse, keyboard or stylus and windows based software.
EXPERIENCE: A minimum of one year medical experience that includes direct patient contact, preferred.
NATURE OF SUPERVISION:
-Responsible to: Clinic Manager
ENVIRONMENT: Requires knowledge of general safety standards to limit exposure to infectious disease. Daily contact with infectious diseases and body fluids.
- Bloodborne pathogens:C
PHYSICAL REQUIREMENTS: Bending, stooping, and lifting up to 35 lbs, reaching above head and below knee level. Utilization of proper body mechanics. Long periods of sitting at times. Keyboard usage with sound ergonomic principles. Must be flexible in work schedule.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.