The Corporate Director provides system-wide leadership and management direction initially to plan for and execute the implementation of a new Partners Reference Lab (PRL) that will provide - in one central location - the efficient and effective delivery of inpatient and outpatient laboratory services across Partners. During the initial three-year period, the incumbent leads all functions required to initiate high-quality laboratory testing at the new Partners central consolidated laboratory, while also striving to continuously decrease costs through improved efficiencies and complex system-wide organizational restructuring.
Once the PRL is operational, the incumbent leads all activities at the facility, ensuring that the strategic, operational and financial goals of the PRL are met.
The PRL is a major strategic initiative for Partners Healthcare, and this position requires exceptional leadership, change management, and a collaborative approach to working in a large, busy and complicated system, which includes both academic and community environments and diverse stakeholders in at least 13 hospitals across the system, including up to 11 laboratories per hospital.
Reporting to the Chair of the PRL Oversight Committee, the PRL, once implemented, is expected to occupy 130,000 square feet, be staffed by approximately 500 FTEs, and have an annual operating and capital budget.
Phase I – Implementation Planning & Execution (2020-2022):
Provides system-wide leadership for Partners effort to consolidate laboratory services, maintaining constant focus on the need to decrease costs while maintaining high-quality services. Business-minded, the incumbent will need to execute complex system-wide organizational restructuring.
Develops and leads the implementation plan for the new Partners consolidated laboratory, ensuring that major and minor milestones are met so that the project meets all financial and other goals.
1. Oversees the site selection process, facility design and build out, management team and staff recruitment and onboarding, equipment procurement, relocations and decommissioning, operating and capital budget development and management, quality program development, accreditation and licensing process, information systems deployment, branding and internal and external communications, policy and procedure development, courier and other logistical and operational activities, and all other functions required to initiate high-quality and cost-efficient laboratory testing at the new Partners central consolidated laboratory.
2. Collaborates closely with Pathology Chiefs, Senior Vice Presidents, and Executive Directors and/or other administrators across the system to ensure the efficient transition and/or ramp-down of relevant testing services at hospitals as Partners PRL assumes responsibility for providing these services.
Champions and proactively manages change, as stakeholders across the system adapt from the status quo of local control and local presence of testing services to the new model where services are shared and off-site. Incumbent will need to maintain constant focus on the goals of cost-efficiency.
Phase II – PRL Operational (PRL is expected to open in 2022):
1. Develops and implements the goals and objectives of the Partners centralized laboratory, in conjunction with Partners leadership, the Pathology Chiefs and Senior Vice Presidents at the hospitals, the PRL Medical Director, and the PRL Oversight Committee, and with input from physicians and laboratory personnel.
2. Works with Partners leadership and the Chair of the PRL Oversight Committee to develop an integrated process for preparing and implementing PRL annual targets and standards.
1. In conjunction with Partners, prepares and oversees laboratory capital and operating budgets for PRL. Projects volume and expenses and monitors PRL financial statements to assure that budgetary goals are met, significant variances are adequately understood, and appropriate action is taken.
2. Proactively identifies and executes on opportunities for increased efficiency, constantly driving to lower costs while maintaining the quality of services delivered.
1. In conjunction with the PRL management team, ensures the high-quality delivery of laboratory services
2. Responsible for operational issues for all PRL space, including utilization, environmental health and safety issues, security, construction and renovation, etc.
1. Oversees the personnel management of all non-physician staff, including staff recruitment and retention, leadership development, corrective action, etc.
2. Selects, develops and evaluates managers who are responsible for developing and leading strong employee teams in order to meet the goals established for PRL.
3. Works collaboratively with PHS human resources to assure effective and efficient business practices.
1. Ensures that the PRL is in compliance with all applicable federal regulations regarding clinical or research operations (e.g. Joint Commission, CAP, CLIA, DPH, OSHA, fire safety code, etc.) and all applicable regulatory agencies regarding billing compliance issues (e.g. CMS, OIG, etc.).
2. Works collaboratively with the PRL Medical Director(s) and pathologists to assure quality, timely and appropriate clinical services are provided to all patients. Directs and monitors continuous quality improvement programs in the PRL to enhance the quality of pathology services delivered by the PRL and to improve efficiency and productivity.
3. In conjunction with the PRL Medical Director(s) and managers, ensures that the laboratory is in a state of readiness for inspections by accrediting agencies such as the College of American Pathologists, the State of Massachusetts, the Food and Drug Administration, the Joint Commission and OSHA.
1. Works closely with Pathology colleagues across the system on joint planning, cost savings, information technology, clinical test utilization guidelines, and other collaborative projects.
2. As required, represents Partners, the PRL, Pathology Chiefs or Sr. Vice Presidents in groups both within and outside the system, participating in meetings, serving on committees or task forces, etc.
3. Under the direction of the Chair of the PRL Oversight Committee, performs all other duties as assigned.
Education, Training & Experience (includes licenses or certifications):
Masters of Health Administration or Masters of Business Administration is required. An undergraduate degree in Laboratory Science or related science is preferred.
Minimum of 10-15 years of leadership experience in a complex healthcare system is required. Experience with clinic laboratory management as well as hospital laboratory business management experience is strongly preferred.
Knowledge, Skills & Abilities:
Exceptional leadership skills to be able to bring diverse groups of individuals together around a common set of goals and to create and implement action plans.
Strong financial management skills to manage a very large, complex, and diverse financial structure and operating environment.
Organizational skills to be able to manage a wide variety of competing projects, prioritize tasks effectively, and to meet tight deadlines.
Strong communication skills to be able to effectively communicate with a wide audience, including senior system and hospital administrators, physician leadership, technician staff, and other personnel across different institutions.
Solid analytical skills to be able to identify a problem or issue, synthesize the key elements for an action plan or recommendation, and to present the information in a succinct and effective manner.
Exceptional interpersonal skills to be able to work with staff at all levels on issues of a sometimes complex, sensitive, and confidential nature.
Consistently demonstrates and incorporates principles of safety and infection control into daily activities. Uses protective equipment and takes appropriate precautions whenever there is potential for contact with blood, body fluids and/or chemicals.
Internal Number: 3118193
About Partners HealthCare
As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions, actions and beha...viors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.