The Technologist Customer Service Representative helps customers get the most value from MEDTOX Diagnostics' urine toxicology drugs-of-abuse test products. They do so by applying technical understanding of the physics and chemistry which make our tests work to help customers choose the right MEDTOX products, use those products effectively, understand test results, and use test results appropriately.
Answering customers' questions about product characteristics and product performance
Documenting customers' product-related questions and issues
Obtaining information from customers to assist in technical investigation of reported issues
Conducting technical investigations of reported issues concerning product performance
Communicating investigation results to customers
Providing written and verbal support to assist Sales staff in meeting customer needs
Identifying trends in product performance as perceived by customers, and driving appropriate organizational response to those trends
This position requires a four-year degree in biological or physical science.
Skills and Abilities:
Superior verbal and written communication skills
Attention to detail
Technical project management
Effective customer-facing presence
Effective collaboration with small teams of colleagues
LabCorp (NYSE: LH), an S&P 500 company, is a leading global life sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostic solutions, brings innovative medicines to patients faster and uses technology to improve the delivery of care.