Group Leader Support Services Days FT University Laboratories

Summary Description

Under general supervision, oversees the pre-analytical and post-analytical daily activities of medical transcriptionists, Histology Assistants, and Senior Laboratory Assistants within the Anatomic Pathology department to ensure smooth, efficient operational flow with attention to detail. Trains,schedules and assists staff with routine or complex problems. Ensures staff compliance with OSHA and OIG policies and procedures. Facilitates effective communication between management, supervisors, and staff. Reviews documentation for accuracy and completeness. Checks work quality and quantity. Monitors workflow to ensure effective and efficient service delivery. Prepares staff schedules in order to maintain efficient department operations. Troubleshoots daily problems, identifies and collects information relevant to the problem and selects the best course of action. Coaches, trains and develops teams and individuals to maximize their probability of success. Participates in the orientation, on boarding and evaluation of the probationary period of new staff. Assists staff with routine and complex work-related problems. Assists others in utilizing the computer system. Oversees result entries into the computer system within established guidelines. Ensures the appropriate computer specimen status logs are generated and follow-up action is taken. Enforces and complies with departmental safety polices and procedures and OSHA guidelines, including the use of applicable personal protective equipment. Demonstrates exemplary customer service when interacting with internal and external customers to answer inquiries, resolve problems and address issues. Reports problems to supervisor or other appropriate management staff. Assists with revisions to departmental documentation (i.e. Policies, procedures, forms, etc.). Monitors staff's individual work behavior and performance to make improvements. Communicates training and development needs to management. Provides input into performance evaluations and may recommend disciplinary action. Administers performance counseling with supportive documentation. May assist in the performance and evaluation of established quality control procedures; reports abnormal findings to the supervisor. Responsible to check organizational communication daily (i.e. Outlook, laboratory software, posted notices, etc.). Acts as a resource for all customers.

May perform duties of Senior Laboratory Assistant in defined situations (i.e., unscheduled absences, purposes of instructions, training, etc.) Supports process improvement programs in all major systems falling under area of control and within the organization. Performs other related duties as assigned. Serves as a technical resources person, providing guidance and direction. Provides support to leadership and may assumes role in absence of leader.

Employment practices will not be influenced or affected by an applicant�s or employee�s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.