Yale New Haven Health is seeking a Senior Manager - Lab Operations. Under the direction of the Administrative Director of Laboratory Services and the Chief of Laboratory Medicine, the Senior Manager of Operations assumes a lead role for all aspects of Workflow, Daily Operations, Special Projects, Quality Assurance and Quality Management for the department. Provides oversight and management support for Smilow Lab operations, central processing, reference, customer service and all quality and operational support functions. This position will assume departmental responsibilities in the absence of the Director, Laboratory Services.
The Senior Manager contributes to the development and management of budgets for areas of responsibility including both capital and operating. S/he is Responsible for setting the strategic direction of areas supervised. This position will operationalizes key strategic initiatives for areas of responsibility.
Bachelor's degree in Medical Technology or Health Sciences or equivalent required. Master's Degree or master's level course work required with an emphasis in healthcare or business administration preferred.
Minimum of five (5) years managerial or leadership experience in a high complexity healthcare setting required. This may include experience in operational control, personnel management, fiscal oversight, and regulatory preparedness.
Excellent organizational verbal and written communication skills. Excellent customer services skills required. Proficient with Microsoft office products to include Word, Excel, Visio, Project. Proficient in analyzing raw data with the use of Excel, pivot tables and formulas. General knowledge of laboratory quality assurance, HCFA compliance.