This position provides comprehensive care coordination for the initial patient access process to ensure appropriate care alignment and a smooth and supportive patient experience. This position collaborates with a multi-disciplinary team to ensure timely diagnosis and treatment to optimize patient outcomes.
Coordinates the initial patient access process, making appropriate referrals and consultations in coordination with physicians and providers. Evaluates the medical necessity, urgency and appropriateness of care, optimizing patient outcomes. Collaborates with the patient and referring physician to solicit information needed to determine appropriate physician alignment for consultation.
Assesses the medical records to determine if adequate and appropriate records have been obtained. Determines if additional records and pathology reviews are required for initial consultation and collaborates with appropriate resources to secure needed records and documentation.
Assists the patient/family through the initial patient access process, providing support and updates. Stays aware of the patients progression throughout the intake process. Responds to patient requests for information regarding the initial consultation and general questions about the facility, physician and/or available services and resources.
Provides support and education to the community physician practices and prospective patients about the referral process. Serves as a resource to other staff members and provides education as needed.
Supports process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes. Participates in staff development to maintain current standards of practice and ensure the highest quality of care.
Must possess a current, valid RN license in state of practice, temporary RN license in state of practice, or compact RN licensure for current state of practice. BLS certification is required. Additional certification or continuing education may be required based on area of practice.
Requires knowledge as typically obtained through a minimum of three years of current experience in specialty area. Requires excellent organizational skills, effective communication and writing skills, good time management skills and knowledge of word processing and database software applications. Also requires a good understanding of process improvement.
Bachelors degree in nursing or related field is preferred.
Additional related education and/or experience preferred.
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.