Path Support Representative needed to join a dynamic team of clinical laboratory staff professionals. The ideal candidate will be customer service oriented with a background of transcription experience, medical terminology, high typing speed with accuracy, ability to multi-task and problem solve. Administrative experience would be helpful.
Position works closely with another administrative position and other laboratory staff to ensure prompt turnaround of in-house cases, as well as consult cases from outside hospitals. Work includes accessioning, transcription of reports using DocQVoice and micro-cassette transcription, customer support, mailing of reports and materials, faxing, and filing along with some non-clinical support. The primary focus of the position supports patient care.
Must be able to work a flexible schedule to accommodate the case load. The two support positions work staggered schedules to provide coverage for early cases and faxing of reports in the afternoon. Coverage can span from 8:00 a.m. to 7:00 p.m. Schedule may include overtime.
Receives and triages internal and external specimens. Handles add on orders, requests for additional materials and monitors TAT as required.
Handles special requests for reference lab testing and tracks the entire process including the request to outside facilities for materials through to the receipt of the results.
Prepares materials for shipping to outside facilities and reference labs.
File slides and retrieve slides. Participates in managing archived slides.
Provides clerical support including assisting with the preparation of clinical reports and customer support activities.
Participates in quality control and process improvement activities.
Supports laboratory and demonstrates critical thinking and problem-solving abilities in in handling daily workflow and problems.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period.Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As th...e largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.