The Clinical Laboratory Operations Supervisor of Night Operations directs the nightly operations of the laboratory under the direction of the Senior Director of Laboratory Operations (or designee) which includes the general and technical supervision of the Exact Sciences operations and staff including the Pre-Processing, Technical laboratory, Customer Care Center and additional employees working on the overnight shift. This position assists in the development of staff, assures quality standards are met, provides technical expertise to the laboratory and as needed, and serves as the liaison to various internal and external entities. The Clinical Laboratory Operations Supervisor oversees the overnight shift ensuring that the laboratory and the laboratory staff are in compliance with all laws and regulations that are required by CLIA, CAP, OSHA, NY and any other applicable legislative or industry based organizations.
Identify and understand regulatory requirements to ensure the laboratory is in compliance with all applicable laws and regulations pertinent to the management of the laboratory, including applicable CLIA, CAP and other requirements and regulations such as California and New York (CLEP) laboratory programs.
In conjunction with support assists with staffing, recruiting, training, evaluation of competency and ongoing educational development.
Evaluate equipment and supply needs of the laboratory:
Works with the Director of Laboratory Operations (or designee) ensure expenses are within the departmental budget
Assure proper ordering of supplies and equipment
Monitor supply usage and variances
Review test volumes with the Director of Laboratory Operations (or designee) to ensure appropriate staffing to maintain established turn-around-times.
Provide technical supervision and general oversight of the ES Laboratory and is accessible to the laboratory personnel to provide on-site, telephone or electronic consultation.
The Laboratory or Medical Director has delegated the following technical responsibilities to the Clinical Laboratory Technical Supervisor:
Ensure that the quality management program is maintained by following parameters for acceptable performance for the pre-analytical, analytical and post-analytical testing processes
Resolve all technical and non-technical problems with the aid of the technical staff and ensures that remedial action is taken whenever a test deviates from the laboratory’s performance standards
Ensure that all patient results are not reported until corrective actions have been taken and the systems are functioning properly
Identifies training needs and ensures all training is performed as required
In coordination with supervisors and teaching specialists, evaluates competency of laboratory personnel as needed
Possess effective management abilities so as to supervise department staff and maintain budgets
Receives training to assist the Customer Care Center and Specimen Processing employees to troubleshoot and resolve problems.
Responsible for immediate troubleshooting of problems and determining when on call support is called
Responsible for general safety and security of the building and staff
Review inventory and perform cycle counts as necessary
Assist with pilot studies, workflow analysis and provides input and suggestions to management to increase throughput and efficiency
Assist as needed with facility and security reviews, audits and reporting
Assist with sample management
Assists all other departments with troubleshooting, analysis and customer care problems
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